Terms & Conditions

Last Updated: August 2026

Welcome to Juniors Toys. These Terms and Conditions apply to your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. General Information

Juniors Toys is an online and retail toy store offering toys, games, educational products, remote-control vehicles, dolls, and related children’s products.

Our store address is:

Shop No. 3, Bahria Heights 2, Phase 6, Bahria Town, Islamabad, Pakistan

Throughout these Terms and Conditions, the words “we,” “us,” and “our” refer to Juniors Toys. The words “you,” “customer,” and “user” refer to any person visiting our website or purchasing our products.

2. Eligibility to Use the Website

By using our website or placing an order, you confirm that:

  • You are at least 18 years old; or
  • You are using the website under the supervision of a parent or legal guardian;
  • The information provided by you is complete and accurate;
  • You are legally able to enter into a binding agreement.

Products intended for children must be selected and purchased by an adult. Parents and guardians are responsible for checking age recommendations, warnings, and product suitability before use.

3. Product Information

We make reasonable efforts to display product descriptions, images, colours, specifications, sizes, and prices accurately. However:

  • Product colours may appear slightly different due to lighting, photography, or screen settings;
  • Product packaging may change without prior notice;
  • Minor variations may occur between the displayed image and the delivered product;
  • Measurements and dimensions may be approximate;
  • Accessories shown for presentation may not be included unless stated in the description.

Customers should carefully review the complete product description before placing an order. If you need clarification about a product, please contact us before purchasing.

4. Toy Safety and Age Recommendations

Some toys may contain small parts, batteries, magnets, sharp components, or other materials that may not be suitable for every age group.

Parents and guardians are responsible for:

  • Reviewing the recommended age before purchase;
  • Reading all safety warnings and instructions;
  • Supervising children during use where necessary;
  • Keeping packaging and small parts away from young children;
  • Ensuring batteries and electronic toys are handled safely;
  • Confirming that a product is suitable for the child’s age and abilities.

Age recommendations are provided as general guidance. Juniors Toys is not responsible for injury or damage resulting from misuse, lack of supervision, unauthorized modification, or use contrary to the manufacturer’s instructions.

5. Product Availability

All products are subject to availability. Adding an item to your shopping cart does not reserve or guarantee the product.

In rare circumstances, a product may become unavailable after an order has been placed. If this happens, we may:

  • Contact you to offer an alternative;
  • Remove the unavailable item from the order;
  • Cancel the affected item or complete order;
  • Provide a refund for any prepaid unavailable item.

6. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to:

  • Change product prices without prior notice;
  • Correct pricing or listing errors;
  • Start, modify, or end promotions;
  • Apply delivery charges where applicable.

The price charged will normally be the price displayed when your order is confirmed. If an obvious pricing error occurs, we may contact you for confirmation at the correct price or cancel the order.

7. Orders and Order Acceptance

Submitting an order does not automatically mean that it has been accepted. Orders may be subject to confirmation, availability, payment verification, and customer-detail verification.

We reserve the right to refuse, hold, limit, or cancel an order if:

  • A product is unavailable;
  • The price or product information is incorrect;
  • Customer details are incomplete or inaccurate;
  • The order appears suspicious or fraudulent;
  • The customer has a history of refusing confirmed Cash on Delivery orders;
  • Delivery is unavailable at the provided address;
  • The order violates these Terms and Conditions.

We may contact you by phone, SMS, email, or WhatsApp to verify your order. Failure to respond may result in cancellation.

8. Payment Methods

Available payment methods will be displayed during checkout and may include:

  • Cash on Delivery;
  • Bank transfer;
  • Debit or credit card;
  • Digital wallet or another approved payment method.

Online payments may be processed through third-party payment providers. Juniors Toys does not directly store complete debit or credit card information.

Customers must provide accurate billing and payment information. Any bank, payment gateway, or transaction charges may be the customer’s responsibility unless stated otherwise.

9. Cash on Delivery

Cash on Delivery may be available for eligible locations and orders.

By selecting Cash on Delivery, you agree to:

  • Provide a complete and accurate delivery address;
  • Remain available at the provided phone number;
  • Accept and pay for the confirmed parcel;
  • Ensure someone is present to receive the order.

We reserve the right to request advance payment for high-value orders, customized products, repeated orders, or customers with previously refused deliveries.

10. Order Confirmation and Cancellation

Customers may request cancellation before the order has been packed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact our customer-support team with your order number as soon as possible.

Juniors Toys may cancel an order due to:

  • Product unavailability;
  • Incorrect pricing;
  • Payment failure;
  • Incomplete customer information;
  • Delivery limitations;
  • Suspected fraud;
  • Events outside our reasonable control.

For prepaid cancelled orders, eligible refunds will be processed according to our refund procedure.

11. Delivery

We aim to deliver orders within the estimated timeframe provided on our website or during order confirmation. Delivery times are estimates and may vary depending on:

  • Customer location;
  • Courier operations;
  • Public holidays;
  • Weather conditions;
  • Security situations;
  • Incorrect or incomplete addresses;
  • Events outside our reasonable control.

Customers must provide a complete address and active phone number. Juniors Toys will not be responsible for delays or failed deliveries caused by inaccurate customer information or the customer’s unavailability.

Additional delivery charges may apply if a parcel must be sent again due to refusal, an incorrect address, or repeated unsuccessful delivery attempts.

12. Inspection Upon Delivery

Customers should inspect the parcel as soon as reasonably possible after receiving it.

If an item is damaged, defective, incorrect, or missing, contact us within the timeframe stated in our Return and Exchange Policy. You may be required to provide:

  • Order number;
  • Clear photographs of the parcel and product;
  • An unboxing video;
  • An image of the shipping label;
  • A description of the issue.

Do not use, assemble, wash, damage, or discard the product or packaging while a complaint is under review.

13. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Exchange Policy, which forms part of these Terms and Conditions.

A product may not be eligible for return or exchange if:

  • It has been used, damaged, assembled, or altered after delivery;
  • Original packaging, tags, manuals, accessories, or parts are missing;
  • The issue was not reported within the allowed period;
  • Damage resulted from misuse or improper handling;
  • The customer selected an unsuitable product despite clear product information;
  • The item was sold as clearance, final sale, or non-returnable;
  • The product is customized or personalized.

Approved refunds may exclude delivery charges unless the item was defective, damaged upon arrival, or incorrectly supplied by us.

14. Batteries and Electronic Toys

Unless clearly stated in the product description, batteries may not be included with electronic toys.

Battery performance may vary according to battery quality, charging method, usage, and storage. Customers must follow the manufacturer’s instructions regarding:

  • Battery type;
  • Charging duration;
  • Charger compatibility;
  • Safe storage;
  • Adult supervision.

Damage caused by incorrect batteries, overcharging, water exposure, unsuitable chargers, voltage issues, impact, or misuse may not qualify for return, exchange, or warranty coverage.

15. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions, including:

  • Validity dates;
  • Minimum order values;
  • Selected products or collections;
  • Limited usage per customer;
  • Stock availability;
  • Exclusion of delivery charges;
  • Non-combination with other offers.

We may modify or withdraw a promotion where necessary. Discount codes must be applied at checkout and normally cannot be added after an order has been placed.

16. Reviews and User Content

If you submit a review, image, comment, suggestion, or other content, you confirm that:

  • The content is accurate and based on your genuine experience;
  • You own or have permission to share it;
  • It does not violate another person’s rights;
  • It is not unlawful, abusive, misleading, or offensive;
  • It does not contain malicious code or unauthorized advertising.

You grant Juniors Toys permission to use, reproduce, display, and share submitted content for website, marketing, and promotional purposes.

We may remove content that violates these terms.

17. Intellectual Property

All website content, including the Juniors Toys name, logo, graphics, text, images, page designs, icons, videos, and promotional material, is owned by Juniors Toys or used with permission.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially use our content without written permission.

Product names, characters, logos, and trademarks belonging to other brands remain the property of their respective owners.

18. Prohibited Activities

You must not:

  • Use the website for illegal or fraudulent purposes;
  • Submit false customer, delivery, or payment information;
  • Attempt unauthorized access to the website or another user’s account;
  • Introduce viruses, malware, or harmful code;
  • Copy or commercially exploit website content;
  • Interfere with website security or functionality;
  • Place false, abusive, or fraudulent orders;
  • Use automated tools to collect website data without permission;
  • Impersonate another person or business.

We may restrict access, cancel orders, or take appropriate action if these rules are violated.

19. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier providers, social-media platforms, and external websites.

Juniors Toys does not control these third parties and is not responsible for their content, availability, security, or privacy practices. Use of third-party services may be subject to their own terms and policies.

20. Website Availability

We aim to keep our website available and accurate. However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict website access for:

  • Maintenance;
  • Security improvements;
  • Technical issues;
  • Updates;
  • Events outside our reasonable control.

We may change, remove, or update website features and content without prior notice.

21. Limitation of Liability

To the extent permitted by applicable law, Juniors Toys will not be responsible for indirect, incidental, or consequential losses arising from:

  • Website interruptions;
  • Courier delays;
  • Product misuse;
  • Failure to follow safety instructions;
  • Unauthorized account access caused by the customer;
  • Third-party services;
  • Events outside our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded.

22. Indemnification

You agree to compensate and protect Juniors Toys, its team, and service providers from claims, losses, or expenses arising from:

  • Your misuse of the website or products;
  • Your violation of these Terms and Conditions;
  • Fraudulent information or activity;
  • Your infringement of another party’s rights.

23. Privacy

Personal information is collected and handled according to our Privacy Policy. By using our website, you acknowledge that you have reviewed the Privacy Policy.

24. Changes to These Terms

We may update these Terms and Conditions when our services, policies, or business practices change.

The updated version will be published on this page with a revised “Last Updated” date. Continued use of the website after an update means you accept the revised terms.

25. Governing Law and Disputes

These Terms and Conditions will be governed by the applicable laws of Pakistan.

Customers are encouraged to contact Juniors Toys first so we can attempt to resolve any concern fairly. If a dispute cannot be resolved mutually, it may be referred to a court or authority with appropriate jurisdiction in Pakistan.

26. Contact Us

For questions about these Terms and Conditions, orders, or products, contact us:

Juniors Toys
Address: Shop No. 3, Bahria Heights 2, Phase 6, Bahria Town, Islamabad, Pakistan
Email: [Enter email address]
Phone/WhatsApp: [Enter contact number]
Website: [Enter website URL]